Shipping & Delivery

📦 Shipping & Delivery at Maxsneak

At Maxsneak , we want you to receive your order as quickly and reliably as possible. That's why we work with international shipping partners like DHL, DPD, FedEx, UPS , and other premium logistics providers to deliver your favorite products safely and promptly.
Below you will find all the important information about shipping, delivery and any delays.

Shipping to Germany

  • Delivery time: Shipping usually takes approximately 12–15 days after receipt of order.
    Please note that this is an average guideline . In individual cases, delivery may be delayed by ± 3-5 days (e.g., due to holidays, customs inspections, or increased shipping volume).

  • Shipping providers: DHL, DPD, UPS, FedEx or regional partner services (depending on the product and warehouse location).

  • Shipment tracking: As soon as your package has been shipped, you will receive a shipping confirmation via email . This contains your personal tracking number , which you can use to check the current shipping status online at any time.

  • Customs & Import Duties: All prices quoted include all standard costs. No additional customs duties apply for Germany.

🇦🇹 Shipping to Austria

  • Delivery time: On average 15 days , with possible deviations of ± 3 days .

  • Shipping providers: DHL, DPD, UPS or Austrian partners (e.g. Post AT).

  • Shipment tracking: After shipment, you will automatically receive an email with the tracking link to track your package in real time.

  • Customs & Fees: There are no additional customs fees . Shipping is directly from our EU warehouse or via our partners with full customs clearance.

🇨🇭 Shipping to Switzerland

  • Delivery time: On average 10–18 days , depending on the customs process and the chosen shipping method.

  • Shipping providers: DHL, FedEx, UPS or Swiss Post (depending on the destination).

  • Customs & Import Duties:
    Deliveries to Switzerland may be subject to customs duties or import fees , which are to be borne by the recipient. These will be passed on to you directly by the respective shipping provider.
    Please check with your local customs authority about possible additional costs before ordering.

🌍 Shipping process & handling

  1. Order receipt: Once we receive your order, it will be automatically registered in our system.

  2. Processing: Within 24–48 hours your order will be checked, packed and prepared for shipping.

  3. Shipping: As soon as your package has been handed over to the shipping service provider, you will receive a shipping confirmation with a tracking link via email.

  4. Delivery: Delivery takes place on weekdays (Monday to Saturday) by our partner service providers.
    If no one is home, the delivery person usually leaves a notification card or a digital message for collection or a second delivery attempt.

🚚 Shipping status & tracking

After shipment, you will receive an email with all relevant information:

  • Shipping date

  • Name of the shipping service provider

  • Tracking number & link to shipment tracking

You can use the tracking link to check the current location of your package and the expected delivery date at any time.

If you have not received a shipping confirmation , please also check your spam or junk mail folder .
If you can't find them there either, please contact us at:
📧 support@maxsneak.de

⏰ Delays & Special Cases

In isolated cases, despite all efforts, shipping delays may occur, e.g. due to:

  • Customs or import controls (especially Switzerland)

  • High demand or special promotions (Black Friday, Christmas, etc.)

  • Weather-related delays

  • Regional holidays or strikes at shipping companies

If your order has not arrived after 20 days (Germany/Austria) or after 25 days (Switzerland), please contact our customer service.
We will check the shipping status immediately and initiate an investigation or replacement shipment if necessary.

📩 Contact: support@maxsneak.de

💸 Shipping costs

We want to offer you a fair and transparent shopping experience.

  • Standard shipping: Usually free unless otherwise stated.

  • Express shipping: Offered for selected items or promotions (at an additional cost).

  • Returns: Please refer to the relevant information in our return policy .

🧾 Shipping confirmation & receipt

After shipping, you will automatically receive:

  • a shipping confirmation with tracking number

  • your order overview

  • Possibly an invoice via email (depending on the payment method)

This email serves as official proof of your purchase and can be forwarded to our support team at any time should you have any questions.

📞 Contact & Support

Our customer service team is happy to assist you with any questions regarding shipping, delivery, or your order.
Please contact us preferably by email with your order number :

📧 support@maxsneak.de

We strive to answer every request within 24 hours .

💬 Summary of shipping times

country Average delivery time Tolerance (+/- days) Shipping service provider
Germany 12–15 days ± 3 days DHL, DPD, UPS, FedEx
Austria 15 days ± 3 days DHL, DPD, UPS
Switzerland 10–18 days ± 3 days DHL, UPS, FedEx, Swiss Post

🔒 Secure & Transparent

All orders are processed via encrypted systems .
Each shipment receives a tracking number , so you always know exactly where your package is.
Our shipping partners are carefully selected to guarantee a high delivery rate and reliability .

💡 Tip

After receiving your shipping confirmation, we recommend checking the tracking link regularly – especially in Switzerland, as customs clearance can sometimes take a little longer there.